Shipping policy

Shipping Policy

At Oak & Ivory, we are committed to delivering your favorite products safely and efficiently. We work hard to ensure your orders are processed promptly and arrive within the estimated delivery timeframe.

1. Order Processing and Handling Time

All orders require a handling and processing period of up to 3 business days before shipment.

Orders are processed during regular business days, excluding weekends and public holidays.

2. Standard Shipping Time

Our standard shipping timeframe is 3–5 business days after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, or other unforeseen circumstances.

3. Estimated Total Delivery Time

Including processing and shipping, orders are generally expected to arrive within approximately 6–8 business days from the date of purchase.

4. Order Tracking

Once your order has been shipped, tracking information may be provided to help you monitor your package's delivery progress.

5. Shipping Delays

Although we make every effort to deliver orders on time, occasional delays may occur due to carrier issues, holidays, weather conditions, or circumstances beyond our control.

We appreciate your patience and understanding.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible.