Refund policy

Return and Refund Policy

At Oak & Ivory, customer satisfaction is our priority. We want every shopping experience to be smooth and enjoyable. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We accept return requests within 7 days of delivery, subject to the following conditions:

Items must be unopened, unused, and in their original packaging.
Products with broken seals, opened packaging, or signs of use are not eligible for return.
Items must be returned in their original condition, including all packaging and accessories.
Proof of purchase or a valid order number is required.

2. How to Request a Return

To request a return, please contact our customer support team within 7 days of receiving your order. Include your order number and the reason for your return.

Our team will review your request and provide the necessary return instructions.

3. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and reflect the refund.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photographs of the item and its packaging.

We will review the issue and work toward an appropriate resolution.

5. Return Shipping Costs

For standard returns, customers are responsible for return shipping costs. If the return is due to an incorrect, damaged, or defective item, Oak & Ivory will review the situation and arrange an appropriate resolution.