Privacy policy

Privacy Policy

Last updated: November 15, 2026

At Oak & Ivory, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Oak & Ivory, we may collect certain personal information, including:

Personal Information: Your name, email address, phone number, billing address, and shipping address.
Payment Information: Payment details necessary to process your transactions. Payments are handled securely through third-party payment providers.
Order Information: Products purchased, order history, transaction details, and delivery information.
Device Information: Your IP address, browser type, device information, and website activity.
Communication Information: Information you provide when contacting our customer support team.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders.
Arrange shipping and delivery.
Send order confirmations and shipping updates.
Provide customer support and respond to inquiries.
Improve our website, products, and shopping experience.
Detect and prevent fraudulent transactions.
Send promotional emails and special offers where permitted by applicable law and your preferences.
Comply with legal and regulatory requirements.

3. Sharing Your Information

Oak & Ivory does not sell your personal information to third parties.

We may share certain information with trusted third-party service providers when necessary to operate our business, including:

Shopify: To host and operate our online store.
Payment Providers: To securely process payments and transactions.
Shipping Companies: To deliver your orders.
Analytics and Marketing Services: To understand website activity and improve our marketing efforts.
Legal Authorities: When required by law or necessary to protect our legal rights.

These third parties receive only the information reasonably necessary to perform their services.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember items in your shopping cart.
Understand how visitors use our website.
Improve website performance and functionality.
Provide relevant advertising and marketing.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

5. Payment Security

We take reasonable measures to protect your payment and personal information.

Payments are processed through secure third-party payment providers. Oak & Ivory does not intentionally store complete credit or debit card details on its own servers.

6. Data Retention

We retain your personal information for as long as necessary to fulfill orders, provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

When information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to your personal information.
Request corrections to inaccurate information.
Request deletion of your personal information.
Opt out of promotional marketing emails.
Withdraw consent where processing is based on consent.
Request information about how your personal data is used.

To exercise these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services. These websites have their own privacy policies and practices.

Oak & Ivory is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children who are below the age required to provide valid consent under applicable laws.

If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information.